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Are you currently experiencing an attack?

Hacked via Slack: How to Avoid an EA-style Breach

Yet another high-profile breach is in the news; this time, the victim was compromised through Slack. Here’s what happened, and how to avoid a similar incident at your organization.

The victim was Electronic Arts (EA), the publisher of many popular games including Battlefield, Madden, The Sims, FIFA, and others. On June 6, hackers penetrated EA’s systems and stole source code for FIFA 21, the Frostbite engine, a variety of tools and SDKs, and more. All told, the attackers exfiltrated about 780 Gb of data, and they’re now offering it for sale on underground markets.

The attackers have provided some information about how the hack was done. Here are the three main stages of the incident:

  • In an underground hacker’s marketplace, the attackers bought stolen cookies for $10. 
  • They used the cookies to infiltrate EA’s Slack channels. 
  • On Slack, an attacker posed as an EA employee and messaged IT. The “employee” said they were unable to access the network, because they had lost their phone at a party the previous night, and so they were unable to complete the multifactor authentication. An IT admin believed the story, and granted them a login token.

This allowed the attackers to log in successfully. At this point, the attackers had penetrated EA’s perimeter and could move around inside with a fair degree of freedom. After a few more steps, they were able to access a developer’s service and download source code.

Each of the three stages exploited a different vulnerability at EA. And each one is worth discussing, because your organization might also have one—or even all—of these same vulnerabilities.

Let’s start with the last stage: the social engineering attack that converted Slack access into network access. Presumably, the hapless IT admin who generated the login token was not following correct procedures. In a situation like this, IT should have verified the user’s identity with some sort of multifactorial approach. For example, rather than providing a token, perhaps the admin could have sent a reset link to the user’s company email address. 

The first lesson of the EA breach is that social engineering attacks can be very convincing. If an IT admin can be fooled—a person who should be knowledgeable about social engineering techniques, and is supposed to be suspicious of unusual requests like this—how much easier would it be to trick other team members? 

This incident is a reminder that staff members need to be well-informed about these attacks, with frequent refreshers. “We had a training session about that once” is not sufficient; people need regular reinforcement about this subject. (Incidentally, the EA breach creates a great opportunity for this. It’s a recent, prominent incident that illustrates how badly things can go wrong when proper procedures are not followed.)

Having said all that, the third-stage social engineering attack couldn’t have happened if the first two stages hadn’t been successful. These too are worth discussing, because they exploited common vulnerabilities: vulnerabilities that your organization might also have, but which can be defended against. 

Before discussing them individually, let’s talk about the overall structure of the attack.

Session Hijacking 101

The EA breach began with session hijacking, which is a very popular attack today. When a user’s session is hijacked, the attacker can, in a sense, become the user; as far as the web application is concerned, the attacker has the exact same identity, access, and privileges as the user. 

Session hijacking techniques abuse the stateless nature of the HTTP protocol. HTTP provides no inherent way to create and maintain sessions; each request is independent and stands alone. However, sessions are an important part of the user experience. For example, when bank customers access their accounts through a web application, they would rather not provide login credentials with every action they take.

Thus, a typical approach is for the server to create a unique session token (e.g., a randomly-generated string) at the beginning of a new session. The token is sent to the user’s browser, which stores it client-side (commonly, as a cookie), and includes it with all subsequent requests. This is how the server can associate each incoming request with a specific user. 

The problem with this system is that it assumes that the session tokens are maintained securely. If an attacker gains access to a session token, then the attacker can send requests to the server with that token, and hijack the identity of the user within that session. 

With this background established, let’s discuss the first two stages of the EA breach.

Insecure session tokens are the first vulnerability that was exploited in this attack. If the cookies weren’t available to the hackers, this attack would not have been possible.

Currently, it’s not publicly known which cookies were stolen and used in this event. (Slack can authenticate its users in several ways, including third parties such as Google and Apple.) But for this discussion, the relevant question is whether or not the users of your applications can have their cookies accessed by an attacker.

Unfortunately, it’s impossible to prevent this with 100 percent certainty. If a user’s machine is compromised, then a skilled hacker can exfiltrate their user credentials by installing a keylogger, and/or can steal their cookies via techniques such as a Man in the Browser attack.

Nevertheless, that’s difficult for attackers to accomplish, and other methods of session hijacking are far more common. And there’s much that you can do to prevent these. 

Session hijacking is a broad and complex topic, but in general, there are three requirements for securing cookies.

  • Make them unpredictable. In the early days of the web, it was common for tokens to be generated using simple schemes that attackers could guess or brute-force. Fortunately, many languages today include built-in methods for generating large, random, collisionless tokens, so this is far less common now. Still, it’s worth verifying that your apps and services are actually using best practices here.
  • Make them unsettable. In certain attacks, such as some forms of Session Fixation, attackers set their own tokens. This can be prevented by having the server (re)create the token after every user authentication. It’s also important to have a robust WAF that can defend against XSS (cross-site scripting), code injection, and other techniques that are often part of these attacks.
  • Make them unsniffable. Cookies must be encrypted in transit at all times. This seems obvious, but even today, there are still web applications which, after the user has been authenticated, do not consistently enforce TLS. What about your applications—do they reject all unencrypted traffic, for all possible paths? And what about your APIs? These often have overlooked endpoints where security policies are not consistently enforced. Lastly, are you sure that your servers are following best practices, such as setting Secure and HttpOnly cookie flags, and disabling TRACE

A good web security solution can help with the latter two points, and automate much of this process. For example, both Reblaze and Curiefense can enforce TLS on all incoming traffic automatically, including full API security. Here’s one way this can be done within Curiefense. First, all insecure traffic is tagged by a Tag Rule:

And then all requests with that tag are blocked by this ACL Policy:

Setting up a similar configuration within Reblaze is just as straightforward.

If you make your users’ cookies unpredictable, unsettable, and unsniffable,, it will be very difficult for attackers to obtain session tokens. But you should still prepare for the possibility that a user’s cookies get compromised anyway. And this brings us to the next stage of the EA attack.

Stage 2: Abusing Session Tokens

Once session tokens are obtained, they must be used. Obviously, the EA attackers were able to do this successfully.

Thus, failure to prevent token abuse is the second vulnerability exploited in this event. To avoid this, your system must try to make stolen tokens worthless to the attacker.

There are several different approaches for doing this. They are not mutually exclusive, and ideally, your system would be doing all of them. Here they are, in order of increasing difficulty. 

  • Set short session durations. If an attacker tries to use a token, but the session has expired, then the attack will fail.
  • Regenerate tokens frequently. As mentioned above, tokens should be regenerated each time a user is authenticated; this can prevent session fixation attacks. A more aggressive strategy is to regenerate tokens even more frequently—perhaps each time a request is made. If this is done, then even if tokens are compromised, the attack will still fail if the legitimate user has made at least one request since the compromise occurred.
  • Maintain metadata about the context of the session. Require re-authentication when something changes. A server that relies only on tokens for session identification is vulnerable to session hijacking. Conversely, a server that notices when a session suddenly changes its context (e.g., its IP address) can require the user to re-authenticate. This means that unless an attacker somehow manages to replicate all the attributes of the legitimate session, the attack will fail.

The last tactic is important, but there are two caveats. First, some organizations are hesitant to do this, for fear of inconveniencing their users (who will occasionally be asked to re-authenticate themselves during a legitimate session). However, users today are becoming accustomed to this, since many sites (banks, webmail providers, and so on) are adopting shorter default durations for their sessions. When compared to the possibility of a breach, this slight potential inconvenience isn’t significant.

Second, monitoring session context is not necessarily easy to implement for many environments. However, this can be done with external solutions. 

For example, Reblaze includes session protection abilities as part of its all-in-one web security platform, while Curiefense does the same as an open source cloud native security solution. When a new user attempts to connect to the protected system, the advanced bot management module runs a number of checks (which are invisible to the user) to verify that this is a human, and not a hostile bot. This includes identification of a number of characteristics, such as geolocation, browser environment, and much more; as it turns out, these are also very useful for detecting a session attack, since they are unlikely to all change simultaneously during a legitimate session.

Since both platforms already monitor these parameters, it’s straightforward to set up security policies that will trigger when one or more of them change. Admins can set up different responses, depending on the magnitude of the change.

For example, here’s a Rate Limit rule within Curiefense, configured for sessions with maximum durations of 24 hours. If a user changes its IP during a session, Curiefense will add a custom header (ip-changed) to the request, notifying the upstream server so it can ask the user to re-authenticate. 

However, in other situations where the context changes more drastically, an admin might want a stricter response. The following rule will detect when the user’s country changes, and will block all subsequent activity until the session has had time to expire.

Conclusion

The Electronic Arts breach was a sophisticated, multi-vector attack. One vector exploited deficiencies in training and/or compliance among EA’s IT staff, while the other two vectors exploited technical vulnerabilities.

This incident highlights the growing complexity of modern web threats. Defending against them requires a sophisticated solution built on leading-edge security technologies. Fortunately, a variety of tools and techniques are available to help prevent session hijacking.

For a demo of Reblaze, a comprehensive cloud security platform which includes not only session protection but also a full suite of security technologies (next-gen WAF, bot management, ATO prevention, DDoS protection, API security, and much more), contact us.

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